Universal Theme Parks Implement New Accessibility Requirements for Guests with Disabilities
Universal Studios is introducing changes to its accessibility protocols for visitors with disabilities, aimed at streamlining the process and providing the best possible service. The theme park now requires individuals seeking accommodations to obtain an Individual Accessibility Card (IAC) issued by the International Board of Credentialing and Continuing Education Standards (IBCCES). This card allows visitors to schedule a return time for one ride at a time, enabling them to explore other areas of the park while waiting.
To qualify for the IAC, individuals with disabilities must submit a photograph and documentation from a medical provider, government entity, or education professional outlining the necessary accommodations. The process should be completed at least 48 hours before arriving at Universal Park. Once all requirements are met, a Universal team member will contact the cardholder to discuss specific accommodations.
Natalia Gonzales, marketing manager at IBCCES, emphasizes that the IAC is designed to streamline processes for both guests and staff, offering better support to those requiring additional assistance while on-site. The card is valid for one year and also provides access to accommodations at other amusement parks, including all Six Flags locations in the U.S. and Sesame Place Philadelphia.
Universal Orlando Resort and Universal Studios Hollywood are updating their accommodations request policies to ensure a smoother process for guests with disabilities. The new requirement, the Individual Accessibility Card, aims to enhance accessibility services and provide a more efficient experience for all visitors.
Understanding the Process
Apply for the IBCCES Individual Accessibility Card (IAC): The first step involves heading to accessibilitycard.org to register and upload necessary documentation at least 48 hours before your visit.
Expect a Team Member Contact: Once all requirements for the IAC are met, a Universal Orlando team member will reach out to discuss your specific accommodation requests.
Receive the Attraction Assistance Pass (AAP): The AAP allows guests to schedule return times for rides, making it more convenient for those who can't wait in conventional queues. It includes a bar code for scanning at rides and fits easily into Universal's lanyard pockets.
Making the Most of the AAP: When visiting a ride, show your AAP to the greeter, who will direct you to either an alternative queue or provide a specific return time if the wait is longer than 30 minutes. Once your return time arrives, present your AAP, and the team member will guide you to the alternative-queue entrance.
Consideration for Accessibility: Universal Studios Orlando is committed to ADA compliance and provides various accommodations for guests with mobility or health-related issues. Elevators and ramps are available throughout the parks, and rides have been adapted to meet or exceed ADA standards.
Previously, visitors with disabilities were able to obtain an AAP directly at Universal theme park locations. However, the updated policy now mandates the use of the IAC, aiming to optimize the service provided and simplify the accommodation request process.
Universal Studios emphasizes that the change in policy is designed to offer the best possible service to guests whose disability prevents them from waiting in conventional attraction queues. By requiring the IAC, the park intends to ensure fair access and a smoother experience for all visitors, regardless of their individual needs.
The IAC is valid for one year and can also be used to secure accommodations at other amusement parks across the United States, including Six Flags locations and Sesame Place Philadelphia.
While this change might be an adjustment for some visitors, it's crucial to recognize the intention behind it. Universal is striving to offer a fair and streamlined system that caters to diverse needs while ensuring that guests can enjoy the parks to their fullest potential.